Terms and Conditions 12play3 — Platform Usage Guidelines

These Terms and Conditions ("Terms") govern access to and use of the 12play3 platform, including the website, mobile app, games, payment services, and all other features offered by 12play3. By accessing the platform, registering an account, or using any 12play3 services, you hereby confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the 12play3 platform. 12play3 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Continued use of the platform following any amendments constitutes acceptance of the revised terms. The date these Terms were last updated is stated at the top of this document.

To be eligible to register and use the 12play3 platform, you must meet all of the following requirements without exception:

• At least 18 years old at the time of registration.
• Be an individual registering on your own behalf, not on behalf of any third party.
• Not be subject to any form of self-exclusion or play restriction imposed by 12play3 or any relevant authority.
• Have full legal capacity to enter into a binding agreement under the laws of your country of residence.
• Not playing on behalf of another person or acting as an agent for any third party.

12play3 reserves the right to request proof of age at any time. If a member is found to have registered with false age information, the account will be closed immediately and all balances forfeited.

Each individual is only permitted to hold one (1) active account on the 12play3 platform. Duplicate account registration, whether using a different name, email address, phone number, or IP address, is strictly prohibited.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, active email address, and valid phone number. False or incomplete information may result in your account being suspended or closed without notice.

Identity Verification (KYC — Know Your Customer) is mandatory before any first withdrawal is processed. Required documents include:

• A copy of your national identity card (MyKad) or valid passport.
• Proof of current address (bank statement or utility bill within the last 3 months).
• Proof of payment method used for deposit (if required).

12play3 reserves the right to request additional documents at any time as part of our ongoing compliance process. Failure to cooperate with the KYC process may result in delayed withdrawals or account suspension.

12play3 accepts deposits via a variety of secure and verified payment methods, including local bank transfers, DuitNow, FPX, and supported digital wallets. All transactions are processed using 256-bit SSL encryption technology to ensure the security of your financial information.

Important deposit information you need to know:

• The minimum deposit amount depends on the selected payment method and will be displayed during the deposit process.
• Deposit funds are typically credited to your 12play3 account within minutes of successful payment confirmation.
• All deposits must be made from a bank account or payment method registered in the member's own name. Deposits from third parties are not accepted.
• 12play3 does not bear any fees or charges imposed by banks or third-party payment providers.

12play3 is committed to processing withdrawals quickly and transparently. Over 97% of withdrawal requests are completed within 24 hours of verification. Withdrawals are only processed to the bank account or payment method registered under the same member's name.

Withdrawal conditions that must be complied with:

• KYC verification must be completed before the first withdrawal is approved.
• The minimum withdrawal amount is RM 50 per transaction.
• Any bonus received must meet the wagering (rollover) requirement before it can be withdrawn.
• 12play3 reserves the right to request additional identity verification for withdrawal requests that exceed certain limits.
• Withdrawals to third-party accounts will not be processed under any circumstances.

12play3 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated alongside each offer. These promotion-specific terms are considered part of the general 12play3 Terms and Conditions.

General principles applicable to all 12play3 bonuses:

• Every bonus carries a wagering requirement (rollover) that must be fulfilled before bonus funds can be converted into withdrawable cash.
• Wagering requirements are calculated based on the bonus or deposit amount received, depending on the bonus type.
• Unused bonuses within the specified validity period will expire automatically and cannot be recovered.
• Each member is only eligible to receive the welcome bonus once. Attempting to claim this bonus more than once through different accounts is considered fraud.
• 12play3 reserves the right to cancel bonuses or withdrawals if there is evidence of promotional abuse.

All games offered on the 12play3 platform use a Random Number Generator (RNG) that has been independently verified by qualified third parties. This ensures every game outcome is completely random and cannot be manipulated by any party.

General game rules applicable on the 12play3 platform:

• Game results displayed on your screen are final and binding.
• In the event of a technical disruption during a game session, 12play3 will restore the session based on valid server records, not on screenshots or member claims.
• Bets that have been confirmed and accepted by the server cannot be cancelled.
• Minimum and maximum betting limits for each game are displayed within the game interface.
• 12play3 is not responsible for any losses arising from misunderstanding of game rules.

Game-specific rules are available in the "Help" or "How to Play" section within each game's interface. Members are encouraged to read the game rules before playing.

The following activities are strictly prohibited on the 12play3 platform and may result in immediate account suspension or closure, forfeiture of balances, and/or legal action:

• Fraud & Manipulation: Any attempt to manipulate the game system, exploit software bugs, or use unauthorised third-party software.
• Money Laundering: Using the 12play3 platform as a channel to transfer, conceal, or legitimise funds derived from illegal activities.
• Bot & Automation Use: Using automated scripts, bots, or any form of artificial intelligence to play or manage accounts.
• Collusion: Colluding with other members to gain an unfair advantage in games, particularly in games involving multiple players.
• Promotional Abuse: Registering multiple accounts or using false information solely to claim bonuses or promotional benefits.
• Unauthorized Access: Attempting to access systems, databases, or other members' accounts without legitimate authorization.

12play3 reserves the right to suspend, restrict, or close any member account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Failure to submit the required KYC documents within the stipulated timeframe.
• Registration information that is proven to be false or misleading.
• Any activity suspected of involving fraud or illegal conduct.
• Voluntary account closure request submitted by the member.
• Extended periods of inactivity (exceeding 12 months without any login or activity).

For account closures due to a breach of Terms, 12play3 reserves the right to forfeit all bonus balances with unmet wagering requirements. For voluntary closures or closures due to reasons not involving fraud, valid cash balances will be returned to the member upon completion of the review process.

Members who wish to voluntarily close their account may do so by contacting the 12play3 customer support team via live chat within the platform.

12play3 takes the protection of all members' personal data seriously. Information you provide during registration and platform use is collected, processed, and stored in accordance with our detailed Privacy Policy.

In summary, 12play3 is committed to:

• Not sell or share members' personal data with third parties for marketing purposes without your consent.
• Storing data using secure server infrastructure with multi-layered encryption.
• Granting members the right to access, correct, or request deletion of their personal data.
• Notifying members of any data breach that may affect their personal information within the timeframe required by applicable law.

For complete information on how 12play3 handles your personal data, please refer to Privacy Policy ours.

The 12play3 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted operation, 12play3 does not guarantee that the platform will always be free from technical errors, outages, or data loss.

12play3 shall not be held liable for:

• Financial losses arising from valid game outcomes.
• Service disruptions caused by factors beyond 12play3's control, such as internet outages, member hardware issues, or natural disasters.
• Loss of account access resulting from the member's own negligence in safeguarding their login credentials.
• Indirect, consequential, or punitive damages of any kind.

12play3's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

12play3 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication of the updated document on the 12play3 platform.

For amendments deemed significant, 12play3 will endeavor to notify members via in-platform notifications or email to the registered address. However, it remains your responsibility to review the Terms and Conditions page periodically.

If you do not agree with any amendment to the Terms, you have the right to close your account and stop using the platform. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised Terms.